Shipping & Delivery Information
We can deliver to the UK, Europe & Internationally. Most orders are processed with in 1 business day (24 hours). All prices are in £GBP. We can accept Visa or MasterCard.
The Shopping Cart will automatically calculate the delivery cost based on the number of items in your cart and the country they are being shipped to.
Delivery within the UK
Delivery £4.95
Please allow 2-7 business days for delivery
Delivery outside the UK (International)
1-6 frames £5.95
7-19 frames £7.95
20+ frames £9.95
Please allow 3-9 business days for delivery
During busy periods and holidays such as Christmas, New Years, Mother Day & Fathers Days you may need to allow a few extra days for delivery.
Order Processing. We try very hard to get your order on it’s way to you quickly. Our target is to have it ready to go within 24 hours (often it’s within a few hours). In the 15 years we’ve been operating we’ve developed an efficient order>to>ship process.
We use distribution networks in the UK, the USA & Australia. When an order is received we process it and ship it from the closest location. In the event that the closest warehouse to you does not have stock of an item your order will be shipped from our central warehouse and factory in Australia (every product is always in stock there). Most times this won’t delay your order. Your order will still be processed quickly (again we aim for within 24 hours) and it will be sent Air Parcel for fast delivery (you will not be charged anything extra for this delivery). Delivery to most major cities around the world takes 3-9 days by this method. For non-major cities it may take a bit longer (same goes for countries where the postal system is not that efficient). Irrespective of where your package is sent it will usually arrive within 5-11 business days for capital cities and 6-14 days for regional areas. Occasionally parcels sent internationally are randomly stopped and inspected by customs and quarantine which can delay the delivery slightly and unfortunately this is outside of our control and we are not informed when this occurs.
Payment Processing. All credit card payments are processed via our Secure SSL Encrypted Payment Gateway and our Bank, both of which are located in Australia. Some banks and credit card providers will charge their customers a small fee when a card is processed by a bank located outside the borders of the card issuing country. This is beyond our control and we are unable to know which banks are charging this as we are not informed by them. This charge is usually only a few cents and is shown on your card statement as part of the transaction.
Product Returns. In the event you need to return a product to us (this happens very rarely) just send us an email and we will give you the local return details of how best get it back to us (we will also want to find out why? because if there is a problem with our products we like to know right away so we can get to work on fixing and correcting any issues).
